Terms

Booking and cancellation

Consultations and treatments can be booked online via the Zenoti webstore or by WhatsApp. An initial consultation costs £50 and is fully redeemable against any subsequent treatment fee. Cancellations with more than 48 hours' notice are free of charge; cancellations with less than 48 hours' notice forfeit the £50 consultation fee. For dermal filler in patients new to the treatment, a minimum 7-day "thinking-time" interval between consultation and treatment is required in line with best-practice guidance.

Clinical scope

Treatments offered at this practice are medical aesthetic procedures delivered by a GMC-registered medical doctor. All treatments are performed following thorough medical assessment. We reserve the right to decline any treatment where we determine it is not clinically indicated, not in your best interest, or unsafe given your medical history — a decision communicated with reasoning but not open to appeal. All patients must be at least 18 years old and have capacity to make decisions about their own healthcare.

Consent

Written informed consent is obtained for every treatment at every visit. Consent covers the specific product, dose, anatomical site, potential risks, and agreed after-care protocol. You may withdraw consent at any time up to the moment of injection.

Aftercare and complications

Aftercare instructions specific to your treatment are provided at the appointment and emailed afterwards. Hyaluronidase is stocked on-site for immediate dissolution of HA filler in the rare event of vascular complication or unwanted result. Where complications occur, the practice operates a no-cost remediation policy for the original treatment goal.

Fees and payment

All fees are quoted in full at consultation before any treatment is performed. The published price list at droli.co.uk/prices is updated quarterly. Payment is taken at the end of each treatment via the Zenoti webstore (card or bank transfer). Finance and instalment plans are not offered for aesthetic procedures, in line with responsible-practice guidance.

Complaints

If you are dissatisfied with any aspect of your care, please contact hello@droli.co.uk. We will acknowledge within 48 hours and investigate within 14 days. Unresolved complaints can be escalated to the Independent Sector Complaints Adjudication Service and, ultimately, the General Medical Council.

Governing law

These terms are governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the courts of England and Wales.